- Cancelling Your Order: You have 2 hours from ordering your item to cancel it. After that time we cannot guarantee that your order can be cancelled as it may already have begun production. If that is the case your order will be sent to you and a refund will not be provided. - Returns & Exchanges Policy: We are confident that you will be happy with your purchase but in the unfortunate event that you are not, we will do our very best to make it right. If the item you have ordered is defective, or you have simply changed your mind then, provided that it is in its original condition and not personalised(non-engraved), you can return it to us for prompt replacement or refund within 14 days of delivery. - Bespoke or Personalised Products: Unless there has been an error on our part, or the item.