Zuue Direct UK Gift Ideas - Jewellery, Hobbyists, Health & Beauty Return Policy We will be happy to accept returns for any unwanted items within 30 days from the date of delivery. Due to the nature of the items that we sell unwanted returned items must be unused/unworn. A refund will be given minus the initial postage and packing charge. In the unlikely event that the item you receive has been damaged in transit to you or is faulty we will provide a full refund including the intial postage and packing charge and will also reimburse you for returning the item to us via Royal Mail. Usually a picture will be fine rather than having to return a faulty item. Please advise us immidiatley with regards to faulty/damaged items via Ebay messaging service. Feedback & Detailed Seller Ratings Your Feedback We will automatically leave you positive feedback when you pay for your purchase, we believe this is appropriate as you have fulfilled your obligations by paying for your purchase. Our Feedback & DSR's As you know, feedback is important for all ebayers. As a successful eBay Seller, excellent Feedback and Detailed Seller Ratings are crucial to our business, without them we would be unable to continue to offer our products at substantially reduced prices. Here at ZUUE we strive to give a 5-Star service to all of our customers. If you receive the product ordered within a reasonable timeframe and are happy with your product and our service levels, can we ask that you leave us 5-Star ratings for all, anything below this will effect our DSR and reduce the discounts we receive from eBay on seller fees. If our customers don't complete the star-rating section when leaving feedback, the Detailed Seller Rating for the transaction defaults to zero. Again, these discounts are crucial to us if we are to keep our costs down and pass on more savings to you and other members. When things go wrong While we strive for 100% customer satisfaction - we ARE human and make mistakes like everyone else. Giving instant negative or neutral feedback because of any dissatisfaction without any communication at all is not the best way to solve the problem. So please do not hesitate to CONTACT US FIRST if you have a reason to consider not leaving us 5 Star DSR's. Nothing is impossible and everything can be solved. Please trust us that any reasonable problem will soon be solved. We will try our best to solve any problem you might have with our transaction. How to contact us We are very aware that unresolved communication problems between the seller and the buyer can be frustrating and would like to let you know that we will respond to all after-sale questions as fully as possible with all information that we have available at the time. We try our best to answer your questions in a timely manner and during office hours we mostly respond within 1 hour but never longer than 1 Business Day. If you ask a question and do not get any response during our Business Hours, please try again, and if you still did not get any response it is likely that either that we didn't receive your e-mails or you do not get our e-mail answers. In this case, please check your ebay registered email address, your spam e-mail folder and even your e-mail server quotas and try again. If you still do not get any response, our contact details including a phone number are included at the bottom of each listing bt Ebay Business Hours Please note we are a business and our normal working time is Monday to Friday from 9:00am to 4:00pm. Orders placed late Friday afternoon or over the weekend, will be processed on Monday mornings. Any emails sent outside of normal office hours will be processed the following working day. We appreciate your cooperation and thank you in advance for your understanding. We are based in the UK and any time zone differences may effect how long it takes for you to receive a response from us. Please allow for time zone delays and weekends before opening a case against us or considering leaving us poor feedback. THANK YOU - ZUUE DIRECT Zuue Direct UK - Studex Plus System Earrings Various Shaped Stud Earrings available in different sizes and either Gold Plated or Surgical Steel finishes STUDEX+ PLUS SHAPED EAR STUDS. THIS LISTING IS FOR A PAIR OF STUDS, SEALED TOGETHER IN STERILE PACKAGING. 5 SHAPES TO CHOOSE FROM STAINLESS STEEL OR GOLD PLATED MINI - APPROX 2mm DIAMETERREGULAR - APPROX 4mm DIAMETERLARGE - APPROX 6mm DIAMETER Large Regular Mini PLEASE NOTE: Image is NOT to scale.Image is to only show the different sizes in comparison to eachother._______________________________________________ THESE EAR STUDS ARE SUPPLIED AS A PAIR IN A SEALED, FULLY STERILE PACKAGE. INCLUDED WITH EVERY PAIR IS THE STUDEX+ PLUS UNIVERSAL CARTRIDGE FOR USE WITH STUDEX PLUS PIERCING GUNS SECURE CLIP-ON BUTTERFLY BACK We have a huge range of quality Studex studs. Cubic ZirconiaPremium Cubic Zirconia. Claw Set BirthstonesClaw Set Birthstones. Bezel Set PearlsBezel Set Pearls. Claw Set PearlsClaw Set Pearls. Black OnyxBlack Onyx. Shapelite.Shapes with a centered crystal. Shapes.Plain shapes.Order before 3.00pm for same day postage from UK Seller*** FANTASTIC SAVINGS *** Buy in Confidence from Zuue Direct UKTHANK YOU FOR LOOKING Postage & Packaging Monday to Friday: All items ordered and paid for before 3.00pm are posted same working day. UK Customers: Orders are dispatched via Royal Mail 1st Class, 2nd Class or Next Day Special Delivery depending on your choice at checkout. We may choose to use a Courier for your order and a signature may be required at the point of delivery. International Customers: Orders are dispatched via Royal Mail Airmail (Small packets) or Royal Mail International Tracked / Signed-for depending on options available at checkout. A Few Words About - Postage and Packaging Charges We would like to make clear to you our postage and packaging charging policy. We strive to keep our postage costs as low as possible for our customers. Our postage and packaging charges are based on the actual staff and stationary costs we incur to prepare, wrap, print invoice, address, post and transport your purchase. We handle our post in bulk and pre-sort it before collection, this means we can keep these costs to an absolute minimum for our customers. Where possible, additional purchases paid for on the same invoice are shipped FREE of charge to both our UK and International customers. We do not make any profit from our postage charges, they are set at a level needed to cover our costs. THANK YOU - ZUUE DIRECT About Us Zuue Direct UK is a family run business located in the North West of England. We take great pride in providing high quality products at best possible prices along with first class customer service. Visit our store!© Zuue Direct UK _gsrx_vers_841 (GS 7.0.16 (841))